Frequently Asked Questions

Get answers to the questions we are asked most

Frequently Asked Questions

  • About Software FAQs

  • Cubiko filters and interprets vast amounts of data critical to the functioning of general practice.
  • Combined sets of data, reported over time and against budgets allow to spot trends.
  • Cubiko helps practices make evidence-based, transparent decisions about where change needs to occur
  • Dashboard insights allow change to be tracked and monitored to ensure the desired results are achieved.
  • Cubiko results are presented in an easy to understand intuitive platform.

Cubiko is built for the Practice Manager, Practice Owner, Doctor, Nurse and Receptionist User Group.

  • Yes, all data you upload is stored within Australia - it is all kept securely in Microsoft data centres - Microsoft data centres maintain a wide range of industry leading certifications including ISO27001, HIPAA (US Healthcare standard) and Australia’s IRAP.
  • Access to the data is controlled with secure credentials and mandatory use of encrypted connections.
  • For more information please see our Privacy Policy 

  • Our terms and conditions that form the foundation of our partnerships with practices are explicit that each client has ownership and control of their data. 
  • Data uploaded to Cubiko remains under the control of the providing medical practice, and its use is strictly limited to be an input into the analysis services we supply back to the providing practice.
  • Cubiko has not been built for industry benchmarking and there is no process for aggregating/benchmarking data.
  • Cubiko understands that each practice business is so unique, thus we allow our customers to set their own goals/ targets and measure how well they are tracking against them over time.

  • Cubiko does not de-identify data ingest - in order to provide maximum value from the tool we believe that identified allows data to be actionable. We do take steps to only extract data which is needed and exclude unnecessary data points.
  • For example, we extract information relating to the last name, first initial of the first name, age and suburb to make it possible to look up a patient in your clinical system, however, we do not extract the full first name, date of birth, Medicare card number or IHI. All data that we extract is used in the product - enabling you to see what data is extracted and the value it provides.
  • Data uploaded to Cubiko remains under the control of the providing medical practice, and its use is strictly limited to be an input into the analysis services we supply back to the providing practice.
  • Cubiko is providing this analysis for the practice to use for internal business practices.
  • Cubiko does not resell benchmarking data or provide benchmarking data across medical practice clients.
  • For more information please see our Privacy Policy

  • Cubiko draws selected data from the clinical software (i.e Best Practice) and stores it on Microsoft Azure Cloud. Each of your practices will require to install Microsoft Integration runtime to transmit data to Cubiko.
  • Scope: Currently Cubiko extracts tables from the BP database. At the moment, there are 20 tables of interest to Cubiko.
  • Format: SQL extracts.
  • Upload Process: Data is uploaded via cloud-based data pipeline (it connects to the BP database through the installed Microsoft Integration runtime).
  • Frequency: Initial upload can be decided based on agreement with the practice.
  • Further incremental changes to the database will be extracted hourly (depending on the internet speed at the practice).

  • The recommended configuration for the integration runtime machine is at least 2 GHz, four cores, 8 GB of RAM, and an 80-GB disk - this can run on the BP Server or another Windows server on the practices network.
  • Users wanting to access Cubiko will be required to have an internet connected device using a modern web browser (Chrome, Firefox or Edge).

  • Currently metrics are reported at a practice level.
  • For multi-site practices that are part of the same company/group we are building a functionality to offer an aggregated view across all their multi-practice sites (and only their sites) with a business management focus. This feature is not available yet and will require a separate set of terms and conditions.  

Yes, Cubiko will provide details on the invoice.

Cubiko will not save any data from the practices which have cancelled the subscription. Upon the termination of the contract Cubiko will turn off the data uploads and delete all the historical data collected throughout the subscription.